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Refund Policy

 

General Policy

  • All courses are subject to college's non-refundable Ksh.1000 enrolment fee.

  • Sedney Institute will hold all credit until a period of two (2) months after original booking date. After this, course credit is expired and cannot be used.

  • You must arrive 30 minutes before the scheduled start time, courses start at the scheduled start time, late entry will not be permitted.

  • Certificates cannot be issued until all units,class attendance and enrollment information has been confirmed (where required) and all course paperwork requirements have been completed.

  • No refund or exchange will be given for any goods purchased from Sedney Institute unless they are proven to be faulty.

  • Student is unable to attend due to illness or other medical condition: must provide a medical certificate otherwise the standard cancellation policy and rescheduling fees apply.

  • Refunds requests must be applied for in writing by the student so we can verify their identity and keep a record of the request. If your refund is approved, funds will be returned to you by the means in which it was paid. If the course fee was paid by a third party, the third party will be refunded the course fee.

  • This policy only applies to online training. The refund policy doesn't apply to any other mode of study. 

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Cancellation Fees For Courses:

  • More than 24hr before the course start time = 10%cancellation fee per course.

  • Less than 24hr before the course start time = 70% Refund

  • Late Arrival or Insufficient ID on the course date = 70% Refund

  • No Attendance or unable to pass course = No Refund

  • All cancellation fees refer to the original booking date (ie, rescheduled courses may not be eligible for refunds)

  • In the event of an existing competency, the student can be provided a partial refund of the compliance fees.

  • Course cancelled by Sedney Institute : participants have the option of rescheduling to another date or receive a full refund of the course fee paid. No further monies will be paid for any other expenses the participant has or may incur.

Reschedule Fees For Courses:

  • More than 24hr before the course start time = 10% reschedule fee

  • Less than 24hr before the course start time = 30% course fee

  • Late Arrival or Insufficient ID on the course date = 50% course fee

  • Late back from breaks = 50% course fee

  • No Attendance = full course fee required

Online Courses Refund Policy

  • Thank you for choosing Sedney Institute for your online courses. Please note that once an enrolment has been received for an online or correspondence course, no refund, transfer or cancellation is available. However, we understand that unforeseen circumstances may arise, which is why we offer to hold all credit until a period of six (6) months after the original booking date for online courses only. After this period, course credit is expired and cannot be used. We appreciate your understanding and look forward to providing you with quality education.

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